Refund Policy

At GlazeHaven, we take pride in creating high-quality, custom-made cakes and baked goods for all your special occasions. Since each order is handcrafted and made to order, we’ve outlined a fair and clear refund policy to help manage cancellations and concerns.

1. Order Cancellations

• Orders canceled at least 5 days before the scheduled pickup or delivery date are eligible for a full refund.
• Orders canceled 3–4 days before the pickup/delivery date are eligible for a 50% refund.
• Orders canceled less than 3 days before the date are non-refundable, as ingredients and preparation have already begun.

2. Custom Cake Orders

• For custom or highly personalized cakes, a non-refundable deposit may be required at the time of booking.
• If canceled more than 5 days in advance, we may refund up to 50% of the total payment, depending on how much work has already been completed.

3. Pickup No-Shows

• If you fail to pick up your order on the scheduled date and do not notify us in advance, the order will be held until the end of the business day.
• No refund will be issued for uncollected items.

4. Dissatisfaction with Products

• If you are not satisfied with your cake or baked goods, please contact us within 24 hours of receiving your order.
• Refunds or replacements will be considered based on the issue (e.g. incorrect flavor, decoration, or damage).
• To process a refund, we may request that the cake be returned or that you provide photos of the issue.

5. Allergy & Dietary Disclosure

• It is the customer’s responsibility to inform us of any allergies or dietary restrictions at the time of order.
• We do not provide refunds for reactions due to undisclosed allergies, though we take all reasonable care to prevent cross-contamination.

6. Special Circumstances

• In the event of emergencies, natural disasters, or sudden changes (e.g. event cancellation), please contact us. Refunds or rescheduling will be considered on a case-by-case basis.

We are passionate about making every celebration delicious and memorable. If you have any questions or concerns about your order, don’t hesitate to reach out.

Thank you for choosing GlazeHaven!